Practice Policies

Our Appointment System

We believe in ensuring our patients can make an appointment when it is convenient for them. You can choose to call our friendly reception staff or make an appointment online at www.littlehamptonmedical.com However, we ask that you phone the clinic for Bug Hub appointments, immunisations, procedures and care plan appointments as these require further information and therefore, cannot be booked online.

Our standard appointment length is 15 minutes, however, we understand that sometimes you may need a longer appointment, especially for consults such as care plans. Please let us know if you require a longer appointment as we will be happy to accommodate you.

An appointment is required to see a GP.

Please note that repeat prescriptions, referral letters and sick certificates require an appointment.

Recalls and Results

We encourage our patients to be part of our national recall system for screenings such as Breast Screening, Pap smears and Fecal Occult Blood Screening. Our nurses will contact our patients on behalf of their GP to arrange appointments for their ongoing diabetes and chronic disease checks or for their regular health checkups. For all test results, we encourage our patients to make a follow up appointment with their regular GP. Please contact our clinic nurse if you have any queries on the follow-up of your test results.

Our Opening Hours

For your convenience we are open extended hours as follows:
Mondays- 8.30am – 7.30pm
Tuesday – Thursday 8.30am – 7.00pm
Friday 8.30am – 5.30pm
Saturday 8.30am – 12.45 am

For all care outside of these hours please call A&E at Mt Barker Hospital on 83931777 or 000 for Emergencies.

ED Care provides 24-hour urgent medical care to our community.

There are times when patients who are elderly and frail, or suffering with a terminal illness are unable to attend our surgery. In these cases, our GPs may be able to provide a home visit. Please discuss with your doctor if you feel you may benefit from this service.

A selection of our GPs regularly visit the local Aged Care facilities in the hills area. If you have a loved one who is in need of a GP visit, please discuss this with your doctor at your next visit.

Can’t Attend Your Appointment?

We understand that there are times you are unable to attend your booked appointment.

If this is the case, we would appreciate you letting us know with at least one hour’s notice. Often we run a daily waiting list for patients who need to see a doctor. By you cancelling your appointment allows us to give your appointment to a patient needing medical care.

Please note there is a fee for non-attendance of $40.00 + GST.

Our Communication System

Due to the strict privacy legislation, we don’t communicate to our patients regarding their personal health care via email. If you wish to speak to your GP over the phone, we are more than happy to take a message for you. Your GP will try to return your call when they are free from consulting.

For those patients who speak little English or are hearing impaired, we offer the services of a translator. Please inform us at the time of making your appointment.

We Welcome Your Feedback

We do our utmost to ensure that your visit to our clinic has been a pleasant and professional one. If you are happy or unhappy please let us know. We appreciate feedback to assist us in improving our service and your experience.

Our staff will endeavour to assist you in any way possible and our Practice Manager is happy to discuss your feedback and/or concerns at any time. Feedback forms are available at the reception desk.

If you feel that we are unable to assist with resolving any concerns that you may have, please feel free to contact the Health and Community Services Complaints Commissioner on 8226 8666 or visit http://www.hcscc.sa.gov.au

All consultations are to be paid for in full at the time of your appointment. Littlehampton Medical Centre uses the Medicare Easy Claim system, which allows you to pay your account and receive your Medicare rebate back into your bank account.

Phone consultations and BugHub appointments incur normal billing fees.

Phone consultations can be made online.

Bughub appointments are only available for our regular patients and need to be made by phone with our reception staff. We will request payment details prior to your BugHub appointment when you arrive at the clinic. A standard appointment will be billed at the completion of your consultation. If your appointment is not a standard gap fee our reception staff will contact you prior to billing your account. No fee will be deducted if you are Bulk Billed.

Double appointments – If you have several issues you need to discuss with your GP, please make a double appointment to allow time for your concerns to be addressed.

Billing Changes Commencing 26.09.2022

We take pride in delivering professional, comprehensive, high quality care to our valued patients.

Unfortunately the cost of the services we provide at Littlehampton is not covered by Medicare.

In order to continue the provision of quality services, changes to our Fees and Bulk billing policy will be introduced as from 26th September 2022.

You will be billed privately for your consultation. This includes children 12 years and older. A reduced fee will apply to Pensioners, Healthcare card holders and Children aged 6 – 11. Children 5 and under will continue to be bulk billed for standard appointments.

Bulk Billing support is provided to patients who have a GP Management plan for Chronic disease. This will apply only for your 12 monthly plan and 3 monthly plan review visits.

See our information bench for details on how to apply for the Medicare Safety Net.

Treatment Room Fees remain unchanged and are based on the procedure performed.

All billings must be paid on the day of consultation. This includes all fees and gap payments

An information sheet on the fee changes is available at our reception desk.

We sincerely regret the need to make these changes and thank you for your understanding.

We look forward to our ongoing relationship providing quality care for you.

Return to Work SA & Third Party Claims

If you have a work injury, please make sure you let our receptionist know when booking your appointments. You will be need to bring your claim number with you. All invoices for work injuries or third party claims will be forwarded to the relevant insurance body.

SMS Reminders & Recalls

Our clinic sends SMS reminders for all appointments via the HotDoc Online Booking and Reminder Service. We also send SMS to notify patients of required Recalls for important medical reasons. You can setup a personal profile to receive reminders on the HotDoc APP provided in the SMS sent by us.

To confirm your appointment by SMS simply reply Y (or follow the link provided) once received and we will expect you on the day. To make an appointment directly from a Recall SMS, simply follow the link provided in the message or call us.

If you do not already have this SMS reminder/recall service in place and would like to, please approach reception to complete a consent form.

Your Privacy

It is essential that we ensure your privacy at all times. Our clinic strictly adheres to the privacy legislation as set by the Office of the Australian Information Commissioner. Please feel free to visit their website at https://www.oaic.gov.au/privacy-law. Your personal and clinical information is stored securely and privately. We will not release any information relating to your personal health record including information on upcoming appointments to a third party unless we have received signed consent from you directly.

If you wish to access any information from your health records, please ask your GP. We are more than happy to help.

Email: manager@littlehamptonmc.com (do not forward clinical information by email)
Web: www.littlehamptonmedical.com

You can view our full privacy policy here, or download as a PDF.

Your Health Care

Your optimum health care is important to us, therefore, all patients have a right and are encouraged to participate in decisions regarding their health care at all times. Please feel free to raise any concerns with your GP at the time of consult.

Adrian Rose

GP

I graduated from Leeds University in 1996 and worked in UCLH, Barts and the London NHS and other London centres for 15 years before coming to Australia where I had further training in General Surgery and Urology in Adelaide, Brisbane and Melbourne. Having completed my surgical training, I found myself attracted towards a more wholesome approach in primary care, where patient’s wellbeing and health is the primary focus. I am excited and privileged to be able to join this wonderful team of doctors and nurses at Littlehampton where we hope to participate in empowering your life journey towards better health.

Jasmine Chan

GP

Dr Jasmine joined our practice as a senior GP registrar training towards fellowship with the Royal Australian College of General Practitioners. She graduated from Monash University in 2013 and has gained a broad range of experience and skills through hospital and GP work undertaken over the years. Jasmine enjoys all aspects of general practice. Outside of work, she enjoys slow living through cooking, spending time with her young family and pilates.

Kat Irwin

MBBS, DRANZCOG

Kathryn graduated from the University of Western Sydney in 2012 before undertaking hospital training in Sydney, rural NSW and at the Women’s and Children’s Hospital in Adelaide. She completed her GP training with the Royal Australian College of General Practitioners in 2020 and has a diploma with the Royal Australian and New Zealand College of Obstetricians and Gynaecologists. Kathryn’s particular interests include reproductive and sexual health. She offers antenatal shared care, contraceptive counselling including IUD and implanon insertions/ removals, menopausal management and sexual health screening and care, in addition to general family medicine. Kathryn will be joining our team at Littlehampton part-time.

Jade Tregoweth

MBBS, FRACGP, DRANZCOG

Dr Jade achieved her medical degree at Deakin University in regional Victoria and completed internship at South West Healthcare in Warrnambool along the beautiful Great Ocean Road.

She then discovered a passion for women and children’s health during an 18 month residency at the Women’s and Children’s hospital.

Jade has completed her Diploma of the Royal Australian and New Zealand College of Obstetrics and Gynaecology (DRANZCOG) at the Womens and Childrens Hospital in Adelaide and enjoys providing pregnancy and postnatal care.

She is looking forward to completing her Advanced DRANZCOG in 2023 to provide intrapartum care.

Jade has fully completed her Specialist GP training and has Fellowed with the RACGP.

In her spare time she enjoys slow living through cooking, gardening and catching up with family and friends.

Jade is passionate about herd immunity through COVID vaccination so that she can travel to Morocco and fly in a hot air balloon.

Stephen McCappin

GP

Special Interest includes General Medicine

Skye Curlis

GP

Dr Skye Curlis graduated from Monash University in 2003 and completed her hospital training in Victoria before moving to the UK to work in Emergency Medicine. Upon her return to Australia, she completed her General Practice training whilst working for the Royal Flying Doctors, covering remote communities on Cape Yorke from the RFDS base in Cairns. Dr Curlis moved to the Adelaide Hills with her husband and 2 young sons in early 2017 and has worked at Littlehampton since. She also takes part in the after hours roster at Mt Barker Hospital and is currently employed as the interim Medical Director for that service. Dr Curlis’ areas of special interest include chronic disease management, women’s health including shared obstetric care and paediatrics (obtained my Diploma of Child Health in 2012). Dr Curlis currently works Monday’s, Wednesdays, Thursdays and Saturday’s (on roster) and is happy to see new patients.

Lucy Jones

MBChM, PhD, DRANZCOG

Dr Lucy Jones joins our practice as a GP registrar training towards a fellowship with the Royal Australian College of General practitioners. Lucy graduated from the University of Birmingham, UK, in 2014 and subsequently worked at a district general hospital in a variety of specialities before moving to Australia in 2017. Since moving to Adelaide, Lucy has completed her Diploma in Royal Australian and New Zealand College of Obstetricians and Gynaecology. More recently Lucy has been working at Flinders Medical Centre Emergency Department. Lucy enjoys all aspects of general practice but has a keen interest in Women’s health, Obstetrics and Paediatrics.

Rebecca Colmer

MChD, BMedRadSci (NucMed) (Hons)

Rebecca graduated from the Australian National University in 2016.

After working at various hospitals in Canberra and NSW she chose to specialise in General Practice.

She has gained valuable experience working in various city and country areas of South Australia.

Rebecca is a Fellowed Specialist GP who enjoys all aspects of general practice and is a GP obstetric shared care provider.

Matthew Bourke

MBBS, FRACGP, FARGP, Grad Dip Rural General Practice, BA

Matthew is a proud Gamilaraay man and graduated from the University of Adelaide in 1999.

After three years of hospital-based training across Adelaide, he travelled to the UK in 2003 and worked in the NHS.

In 2004, he started in Rural General Practice at Balaklava and Moonta in SA.

Matthew completed GP Anaesthetics Training at Modbury Hospital in 2006 and has been living in the Adelaide Hills with his young family, since 2007.

He has participated in the Theatre and on-call Obstetric Anaesthesia roster at Mt Barker Hospital for more than a decade.

A regular visitor to the Dept Anaesthesia at Women’s and Children’s Hospital, for voluntary upskilling with children. He maintains CPD in both General Practice and Anaesthesia.

Matthew enjoys seeing all patients across the breadth of General Practice but has most training and experience in Adult and Elderly Psychiatry and Aboriginal Health.

He is also a Senior Consultant for SALHN, at the Aboriginal Family Clinic.

He received a University Blue, making the Australian Universities Rifle Team and SA Under 25 Champion, in 1993-94.

He was Chair of the SA Aboriginal Health Research Ethics Committee for a number of years.

Now an avid cyclist, he attends to the family’s hobby farm in his spare time.

Katrina Allen

GP

Dr Katrina Allen is a qualified GP and sexual health physician (Fellow of the Royal Australian College of GPs and a Fellow of the Chapter of Sexual Health Medicine). She has a particular interest in sexual and reproductive health, including contraception and menopause in particular. Dr Allen has been with the Central Clinic in Mt Barker and then Littlehampton Medical Centre for over 20 years. She is part-time, working Wednesdays and Thursdays and is involved in the clinic’s teaching practice. Although immediate appointments are not always available, she does see new patients.

Grace Kang

MBBS, FRACGP

Grace Graduated from the University of Adelaide in 2014, She then obtained a wide variety of experience across the RAH, TQEH, LMH, Modbury hospital and one years experience in the RAH emergency department.

She obtained her General Practice Fellowship in 2020 and is currently a registrar for aesthetic medicine.

Grace speaks English and Korean. She is interested in K-Beauty, acne care, enjoys sightseeing, food tasting and is hoping to learn golf, pottery and the Bible.

Claire Riebeling

MBBS, FRACGP, DCH

Claire Riebeling is an Adelaide local who graduated in 2011 at the University of Adelaide, working predominantly at the Lyell McEwin Hospital before completing her specialist GP training in 2018. Claire works part time in both general practice and emergency medicine, and also occasionally does surgical assisting. Her special interests in general practice are in working with children, sexual health, preventative medicine and health checkups. Outside of medicine, Claire enjoys playing hockey, gardening and cooking with varying degrees of success! She also loves to walk her friends’ dogs and hopes to get one of her own soon.

Adrian Rose

GP

Special Interests include General Medical, Musculoskeletal Medicine and Cosmetic Medicine

Cara Bryant

MBBS, FRACGP, DRACOG Advanced, FRACGP, DCH, IBCLC, Cert. Basic Radiology, Med. Cert. Acupuncture

Dr Cara Bryant is one of two Practice Principals of Littlehampton Medical Centre. Dr Bryant has been providing quality health care to families in the Adelaide Hills for more than 20 years. She graduated in 1989 with an MBBS, is vocationally registered (FRACGP) and has Advanced Diplomas in Royal Australian and New Zealand College of Obstetricians and Gynaecology (RANZCOG) and Child Health, with further qualifications in radiology, lactation, medical acupuncture and practice management. Her special interests include Obstetrics, Women’s Health, Gynaecology, Paediatrics, Medical Acupuncture and General Practice. Dr Bryant also actively engages in continuous training and as supervisor for both registrars and medical students.

Andrew Lane

BMBS(Hons), FRACGP, BApplSc (Med Lab Sc)

Dr Andrew Lane completed his medical training at Flinders University in 2002. He spent the next 4 years working in the UK and South Africa. Returning to Australia in 2007 Dr Lane made the decision to pursue a career in rural general practice and completed further training in general medicine, paediatric emergency care, obstetrics and anaesthetics. He then worked in Murray Bridge as a GP for 3 years, before moving to Littlehampton in 2014.

Dr Lane has many interests including family medicine, complex medical conditions (e.g. diabetes), men’s health, aged care and emergency medicine. Having travelled widely and worked in the developing world he has a particular enthusiasm for Travel Medicine. He has completed additional training in that field and is well qualified for all travel advice.

Dr Lane also has admitting rights at the Mt Barker Hospital and works in the Emergency Department. He makes weekly visits to local nursing homes and works Mondays, Tuesdays, Wednesdays and Fridays at Littlehampton Medical Centre.

Nicola Wisdom

MBBS, FRACGP

Dr Nicola Wisdom has been working at Littlehampton Medical Centre for almost 7 years. She graduated from Adelaide University in 2009, and completed further training at the Royal Adelaide and Women’s and Children’s hospital. She completed General Practice Specialist training, with the Royal Australian College of General Practitioners, in 2014. Dr Wisdom has a particular interest in child and adolescent health, having obtained a Diploma of Child and Youth Health in 2011. She also enjoys women’s health. Other than consulting at Littlehampton Medical Centre, Dr Wisdom works for GPEx as a Medical Educator where she teaches GP trainees. Outside of medicine Dr. Wisdom enjoys most sports, supporting the Adelaide Crows, Liverpool Football Club and the Australian Cricket team. She also enjoys spending time with her young family and Labrador Ruby.

Thomas Mathew

BMBS (Hons), Dip Dermatology GP REGISTRAR

Dr Thomas Mathew joins our practice as a GP registrar training towards fellowship with the Royal Australian College of General Practitioners. Graduating with Honours from Monash University in 2013 he has gained a broad range of experience and skills through hospital and GP work undertaken over the last 7 years. Dr Mathew has recently obtained his Diploma in Dermatology and is completing certificates in Skin Cancer Medicine and Dermoscopy.

Boris Eskandari-Marandi

BMBS, FRACGP, Master of Medicine (Skin Cancer)

Dr Boris Eskandari-Marandi is one of two Practice Principles at Littlehampton Medical Centre. He holds a Fellowship of the Royal Australian College of GPs and a Master of Medicine in the field of Primary Care Skin Cancer Medicine.

Dr Boris graduated from Flinders University in 1993. He then spent the following 7 years working at the Flinders Medical Centre, Royal Adelaide Hospital, Queen Elizabeth Hospital and The Lyell McEwin Hospital gaining experience in a broad range of medical specialties. He moved to the Adelaide Hills in 2000 and has been a member of the Littlehampton team ever since. He is also an accredited supervisor for GP Registrars and is involved in teaching medical students at the clinic. Dr Boris has a special interest in skin cancer medicine and runs skin cancer clinics twice a week. He also consults four days a week, including some Saturdays, in all areas of general practice. He provides regular visits to Sash Ferguson and Oakfield Nursing Homes in Mt Barker, and the Hahndorf Residential Care Facility in Hahndorf and also takes part in the inpatient management of patients at Mt Barker DSM Hospital.